Account Manager (Digital Marketing Agency)

About the role

As Account Manager at Compose.ly, an SEO and content marketing agency founded in 2017, you will be the main point of contact for a portfolio of about 25 clients, from early-stage startups to enterprise brands. You own the relationship, the client experience and the delivery plan, and partner with your pod to run SEO, content and performance marketing work. The position is listed as remote within the United States.

Key responsibilities

• Build a deep understanding of each client's business, goals and audience, and share that context with the team.
• Partner with the SEO strategist and specialists to shape plans across SEO, GEO, content and paid media, then present and defend them to the client.
• Run monthly check-ins and quarterly account reviews showing results, ROI and next steps, and lead renewals with a clear recap of results and a plan for the next term.
• Identify expansion opportunities, upsells and SOW adjustments with sales and leadership, and flag legal, compliance or churn concerns early.
• Own client onboarding from kickoff through the first reporting cycle, and manage timelines, scope and priorities across multiple clients.
• Run the pod's projects in the Compose.ly platform and Asana, keeping task automations, due date notifications and intake forms running with the pod lead.
• Keep client records accurate in HubSpot, including account status and SOW details.
• Deliver tiered reporting, from monthly updates to executive and board-level decks, and train clients on how to read their results.
• Turn internal processes and tools into client-facing materials, and bring AI practices (GEO, AI search strategy, AI-assisted content and reporting) into client work.

Required profile

• 2+ years of account management or client services experience at a marketing agency, with a consultative approach to client relationships.
• Working knowledge of SEO and content marketing, enough to discuss strategy credibly with clients and collaborate with strategists.
• Comfort reading marketing performance data and explaining its meaning for the client's business.
• Experience managing multiple clients and deadlines at once in a project management tool such as Asana.
• Strong written and verbal communication, including presenting to senior stakeholders.

Nice to have

• Familiarity with paid media, GEO or AI search, or web development projects.
• Experience with HubSpot or a similar CRM.
• Experience building Asana automations, templates or intake forms.

What we offer

• Compensation of $65,000 - $75,000 per year, base plus commission.
• Private health, vision and dental insurance fully covered for the employee.
• 13 paid holidays each year and unlimited paid time off.
• 401k participation.
• Remote work equipment as needed.