Volunteer Services Manager

About the role

CAP Northwest (formerly Cascade AIDS Project), the oldest and largest AIDS Service Organization in Oregon and Southwest Washington, is seeking a Volunteer Services Manager for its Davis Street office in NW Portland. The role builds a community-centered volunteer program from the ground up, giving it oversight, structure and strategic direction, and strengthens the connection between CAP and the communities it serves.

The position is full time, Monday to Friday 9:00am-5:00pm, with three days in the office and two days working from home; evenings and weekends may be needed for events and trainings. The salary is $67,000-$70,000 per year depending on experience.

Key responsibilities

• Design, implement and manage the entire volunteer services program, including policies, handbooks and standard operating procedures.
• Lead volunteer recruitment and community outreach, represent the agency at events and foster community partnerships.
• Oversee the volunteer journey from screening, interviewing and onboarding to role assignment, ongoing training and development.
• Cultivate a supportive volunteer culture through communication, recognition programs and proactive conflict resolution.
• Maintain accurate volunteer data and records (hours, compliance, roles) and generate reports and analytics.
• Partner with internal teams so volunteers support all agency functions, and provide key staffing for major fundraising events.

Required profile

• Minimum 5 years of progressive experience in volunteer management, non-profit program leadership or a related field, including building or growing a volunteer program.
• Strong relationship-building and interpersonal communication skills with volunteers and staff.
• Experience resolving conflicts and keeping healthy volunteer-staff relationships.
• Ability to travel between locations and flexible schedule for events and trainings.

Required skills

• Organizational, project management and data tracking/reporting skills.
• Familiarity with CRM or volunteer management systems.
• Facilitation and training skills, able to develop orientations, trainings and workshops.

What we offer

• Vacation and health leave.
• Retirement plan.
• Medical, dental and vision coverage.
• Life insurance, disability and family leave.