Teller – Customer Service & Cash Handling

About the role

As a Teller at Santander in Grasmere, Staten Island, you will be the first point of contact for customers, helping them with everyday banking needs and financial transactions. You will deliver high‑quality service while ensuring accuracy and compliance with bank policies.

Key responsibilities

• Welcome customers, minimize wait times, and assist with deposits, withdrawals, transfers, and other transactions.
• Handle cash, maintain accurate drawer balances, and follow cash‑handling procedures.
• Adhere to compliance, risk‑management, and fraud‑prevention protocols.
• Identify opportunities to cross‑sell bank products and educate customers on digital self‑service tools.
• Support custodial duties, audits, and other operational tasks as needed.
• Maintain a clean, organized work area and provide a welcoming environment.
• Assist nearby branch locations when business needs arise.

Required profile

• High school diploma, GED, or equivalent work experience.
• At least 6 months of cash‑handling experience.
• Minimum 6 months of demonstrated customer‑service experience.
• Strong attention to detail and ability to follow policies and procedures.
• Willingness to work branch hours, including weekends and evenings.

Required skills

• Computer proficiency
• Basic math skills
• Cash handling