Technician II – Client Services

About the role

Lehigh Valley Health Network is seeking a Technician II to provide exceptional technical support to clients across clinical, academic, and corporate environments. The role involves troubleshooting, equipment deployment, and ensuring seamless technology use for end‑users.

Key responsibilities

• Resolve escalated desktop, application, and connectivity issues for users.
• Perform software deployments, updates, and patching across multiple sites.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate clearly with end‑users to ensure satisfaction and proper issue resolution.

Required profile

• High School Diploma or GED with at least 3 years of related experience.
• Strong interpersonal skills and ability to follow logical troubleshooting steps.
• Experience with ticketing systems such as ServiceNow.
• Physical ability to lift and carry 40‑50 lb and stand or walk for extended periods.

Required skills

• Knowledge of Citrix VDI desktop testing.
• Experience with FlexTG printer deployments.
• Basic understanding of IP addressing, connectivity troubleshooting, and network protocols.
• Familiarity with software deployment, updates, and patch management processes.