Technician II Client Services
lvhn · Bethlehem
Job description
About the role
Provide exceptional technical support to clients across clinical, academic, and corporate environments for Lehigh Valley Health Network. Resolve escalated desktop, application, and connectivity issues while ensuring high customer satisfaction.
Key responsibilities
- Resolve escalated desktop, application, and connectivity problems.
- Perform software deployments, updates, and patching.
- Document solutions and contribute to the IT knowledge base.
- Provide training and guidance to junior technicians.
- Communicate effectively with end‑users to ensure clarity and satisfaction.
Required profile
- High School Diploma/GED with at least 3 years of related experience.
- Strong interpersonal skills to deliver a positive support experience.
- Ability to follow logical steps to troubleshoot and know when to escalate.
- Physical ability to lift 40‑50 lb and stand or walk for extended periods.
Required skills
- Experience with ticketing systems such as ServiceNow.
- Knowledge of Citrix VDI desktop testing and FlexTG printer deployments.
- General awareness of IP addressing, connectivity troubleshooting, and basic network protocols.
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Published 19 hours ago
Expires 1 month from now
2 views · 0 interested
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lvhn
Bethlehem