Team Leader – Retail Store Operations

About the role

The Team Leader supports the Store Manager and Assistant Store Manager in delivering a Legendary Customer Experience while maintaining a safe, productive store environment. This position blends hands‑on operational duties with team coaching and customer service excellence.

Key responsibilities

• Assist Store Manager with daily operational, sales, and merchandising goals.
• Execute opening and closing procedures, including cash handling, bank deposits, and store security.
• Perform basic, promotional, and seasonal merchandising activities and price changes.
• Organize workflow using the daily planner, assess store conditions, and assign duties to team members.
• Resolve customer complaints to ensure a Legendary shopping experience.
• Enforce loss‑prevention policies and respond to alarm calls.
• Communicate financial goals and job responsibilities to the team.
• Operate forklift and baler, sanitize poultry holding tanks, and care for birds as required.
• Document all activities and obtain necessary licenses or certifications.

Required profile

• Retail experience; experience in farming, ranching, pet/equine, or welding is a plus.
• Flexible schedule with ability to work varied hours, including nights, weekends, and overtime.
• Strong attendance record and commitment to a safe work environment.
• Ability to train and coach team members on policies and procedures.

Required skills

• Forklift operation
• Baler operation
• Cash register/computer operation