Talent Manager - Administrative & Customer Support

About the role

Robert Half is hiring a Talent Manager for its Administrative & Customer Support practice in Los Angeles Downtown. Talent Managers work in a team and negotiate and develop business with new and current clients, marketing the firm's services by telephone, video and in-person meetings with hiring managers and decision-makers in administrative and customer support departments.

Key responsibilities

• Recruit, interview and match highly skilled administrative and customer support professionals to clients' projects, contract assignments and contract-to-full-time opportunities.
• Manage ongoing engagements to deliver outstanding customer service to both clients and candidates.
• Provide ongoing communication and career guidance to candidates.
• Participate in local trade association and networking events to increase Robert Half's presence in the local business community.

Required profile

• BA/BS degree preferred.
• 1+ years of administrative or customer support experience preferred.
• 2+ years of business development experience in a metrics-driven environment, with at least one success developing new business in a multi-call, multi-decision-maker setting.
• Prior success marketing to and closing top-level decision-makers at small and medium-sized businesses and building long-term relationships.
• Positive attitude and an engaging, businesslike approach.

Required skills

• Working knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with contact management applications such as Salesforce.
• Knowledge of administrative and customer support department operations.

What we offer

• Salary range of $70,304 to $75,000, negotiable depending on experience and location.
• Base salary and bonus pay for talent professional positions.
• Group health, vision and dental insurance, flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, and paid parental leave of up to 6 weeks.
• Choice Time Off and up to 11 paid holidays, with 401(k) employer match of 100% on the first 3% of contributions.
• Training, client relationship management tools and career advancement opportunities.