Solutions Engineer, Strategic

About the role

Serval is an AI‑native automation platform that builds intelligent agents to replace manual, legacy processes. As the founding Solutions Engineer, you will own the technical side of the pre‑sales cycle for strategic customers, shaping how the company demonstrates and validates its platform.

Key responsibilities

• Lead the technical sales motion with account executives, including discovery, architecture design, demos, white‑board sessions, executive briefings, and security reviews.
• Deep‑dive into prospect integrations across identity providers (Okta, Entra), ITSM, ticketing, MDM, HRIS, cloud services, and SaaS applications.
• Translate complex technical environments into scoped, value‑based use cases and pilot success criteria.
• Provide a seamless handoff to the Deployment team at pilot kickoff with full technical context.
• Build the foundational Solutions Engineer toolkit: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
• Act as a bridge between field teams and product, capturing objections and feature gaps and collaborating with engineering to resolve them.

Required profile

• 10+ years in solutions architecture, sales engineering, or a comparable pre‑sales technical role at a high‑growth B2B software or infrastructure company.
• Proven track record of selling technical products to senior IT and security buyers, earning credibility with CIOs and heads of IT.
• Strong ownership mindset, comfortable operating in ambiguity and building processes from scratch.
• Excellent communication and storytelling skills for both technical and executive audiences.

Required skills

• Deep familiarity with modern identity stacks: IdPs (Okta, Entra), SCIM, and access‑management concepts such as least‑privilege and just‑in‑time access.
• Experience with ITSM and ticketing systems, MDM, HRIS, cloud platforms, and SaaS API integrations.
• Knowledge of security guardrails, audit logging, and compliance requirements for enterprise deployments.
• Hands‑on ability to debug integrations live and answer detailed security questions without relying on presentation decks.
• Understanding of AI automation, LLM‑powered agents, and their governance within enterprise environments.

What we offer

• Impact: Directly shape the success of a pioneering AI automation product and influence the company’s growth trajectory.
• Growth: Opportunity to build foundational processes and scale a new technical sales function alongside experienced investors and leadership.
• Culture: A fast‑moving, ownership‑driven environment that values innovation, accountability, and fun.