Software Engineer – AI Agent (Travel & Hospitality)

About the role

As a Software Engineer on the Travel, Transportation & Hospitality team, you will design, build, and ship production‑grade AI agents that power critical customer experiences for airlines, hotels, and other travel brands. You will own the full Agent Development Life Cycle, collaborate directly with enterprise customers and innovative startups, and help shape Sierra’s core platform based on real‑world feedback.

Key responsibilities

• Design and deliver high‑performance, reliable AI agents that run in production across multiple industries.
• Drive the Agent Development Life Cycle from pilot to continuous iteration, establishing best‑practice standards.
• Partner with large enterprises and cutting‑edge startups to understand business challenges and embed AI agents at scale.
• Influence the evolution of Sierra’s platform by surfacing unmet needs, prototyping new tools, and collaborating with research and product teams.

Required profile

• Proven experience building and scaling end‑to‑end production systems.
• Strong technical problem‑solving ability in fast‑changing, ambiguous environments.
• Comfort working directly with customers to translate real‑world problems into technical solutions.
• Passion for the travel industry and a genuine desire to improve guest experiences.

Required skills

• AI/LLM systems development and deployment
• Evaluation frameworks, agent tooling, RAG pipelines, and prompt engineering
• React
• TypeScript
• Go