Snowsports Lead – Homewood Mountain Resort

About the role

The Snowsports Lead is responsible for ensuring seamless daily operations of the Snowsports School through expert logistics, facility management, and playful guest service. Working closely with the Snowsports Supervisor and facility teams, you’ll create a smooth check‑in/out experience, maintain safe and welcoming on‑snow and base‑area spaces, and serve as a key link among instructors, families, and resort teams.

Key responsibilities

• Oversee facilities used in adult and children’s lessons, including check‑in/check‑out areas, rentals, lunch spaces, and learning areas.
• Ensure learning areas are properly set up and comply with ANSI signage.
• Maintain a polished, welcoming, and organized environment.
• Communicate clearly with parents/guardians and instructors regarding schedules, logistics, and daily guidance.
• Champion guest service excellence by anticipating questions, troubleshooting, and ensuring families leave smiling.
• Collaborate cross‑functionally with Rental, Food & Beverage, and Sales teams to keep lessons running smoothly.
• Model and maintain safety and child‑friendly protocols throughout the children’s school.
• Assist with resort events, training sessions, and special programs as needed.

Required profile

• PSIA/AASI Level 1 Certification (or equivalent) preferred.
• Experience in guest services, childcare, or early childhood education preferred.
• Knowledge of snowsports environments or familiarity with lesson logistics.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to stay calm and focused during busy periods.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet physical demands, including working outdoors in all weather conditions and lifting items up to 50 lb.

What we offer

• Full‑Time, Seasonal, Non‑Exempt position.
• Employer‑sponsored 401k.
• Employee meals and recognition programs.
• Professional development and upward mobility opportunities.
• Work‑Family culture.