Retail Lead

About the role

The Retail Lead supports day‑to‑day operations of the Retail department, ensuring every guest receives knowledgeable, efficient, and exceptional service throughout their Homewood experience. This role acts as a key connection between guests and the resort’s retail products.

Key responsibilities

• Deliver personalized guest service by answering questions, identifying needs, recommending products, and resolving concerns.
• Support and assist the team with daily operations, guest service needs, and operational questions.
• Maintain the appearance, presentation, and aesthetic standards of the Retail Shop.
• Build and maintain positive relationships with guests, vendors, business partners, and internal departments.
• Support the Services Manager with retail inventory management.
• Oversee preparation of promotional materials and merchandising displays.
• Establish and adjust work procedures, staffing assignments, and schedules to meet business needs.
• Monitor daily workflow and recommend improvements to processes, service standards, and performance.
• Serve as Manager on Duty during the Services Manager’s scheduled days off.
• Ensure the Retail Shop operates in accordance with its Department Operating Plan.
• Perform snow removal as required and other duties as assigned.

Required profile

• Previous experience in hospitality, ski resorts, or a related field preferred.
• Previous supervisory, lead, or team‑leadership experience preferred.
• Strong attention to detail and accurate communication skills.
• Positive attitude, professional demeanor, and exceptional interpersonal skills.
• Flexibility to pivot to new projects and thrive in a fast‑paced environment.
• Ability to work evenings, weekends, holidays and handle long hours as needed.
• Physical ability to work indoors and outdoors in all weather, stand and walk over eight hours, and lift items over 50 lb.

What we offer

• Employer‑sponsored 401(k) retirement plan.
• Employee meals and recognition programs.
• Professional development and upward mobility opportunities.
• Work‑family culture supporting flexible scheduling.
• Competitive hourly rate of $24‑$27.