Service Supervisor – Student Living Community

About the role

The Service Supervisor ensures that the interior and exterior of the community, including grounds, amenities and common areas, meet Greystar’s standards for cleanliness, appearance, safety and overall functionality.

Key responsibilities

• Manages work orders from resident requests and routine upkeep, diagnosing defects and performing repairs in line with company policies, safety standards and code requirements.
• Oversees the “make‑ready” process for vacant units, including pre‑move‑out inspections, punch‑list creation, vendor scheduling, supply procurement, maintenance completion and final inspection.
• Develops and maintains standards for cleanliness and appearance of grounds, amenities, building exteriors, interiors, breezeways, signage, leasing office, garbage areas and parking lots.
• Inspects work performed by service team members and external contractors to ensure compliance with policies, quality standards and specifications.
• Maintains inventory of spare parts and maintenance supplies, coordinating orders with the Community Manager while staying within budget.
• Executes monthly preventative maintenance procedures as outlined in the policy manual.
• Conducts regular safety meetings, keeps MSDS sheets current, and ensures compliance with OSHA and other safety regulations.
• Delivers courteous customer service, responding promptly to resident inquiries and complaints and assigning work orders with urgency.

Required profile

• Demonstrates strong customer‑service orientation, treating residents and team members with respect.
• Adheres to safety and regulatory requirements, including OSHA standards and proper handling of hazardous materials.

Required skills

• Mechanical repair and troubleshooting.
• Preventative maintenance planning and execution.

What we offer

• Competitive hourly pay ranging from $32 to $35.
• Medical, dental, vision, disability and life insurance with low employee‑only costs.
• Generous paid time off, including vacation, personal, sick days and holidays, plus birthday off after one year.
• On‑site housing discount at Greystar‑managed communities (subject to availability).
• 6‑week paid sabbatical after 10 years of service and every 5 years thereafter.
• 401(k) plan with company match up to 6% after six months.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000.
• Employee assistance, critical illness, accident, pet insurance and legal plans.