Service Sales Manager

About the role

KLA's Services organization (headquartered in Milpitas, CA) supports customers' KLA assets with installation services, 24/7 technical support and parts delivery. Its Business Development team is looking for a strong individual contributor to lead service sales and business development to select North American and global customers. As Sales & Business Development Manager, you will be the headquarters lead and intermediary for all customer and field commercial activity.

Key responsibilities

• Work with regional account teams and other KLAS organizations to identify customer needs and develop new business opportunities across core services, enhancements and Pro Systems.
• Negotiate and manage the renewal and expansion of service contracts at key customers.
• Drive the regional team to meet objectives while ensuring sales activity is reflected positively in customer satisfaction.
• Explain, promote and support the commercial strategy to senior division management.
• Document and follow KLAS and KLA finance processes for deal creation, approval, quotes, negotiations, deal closure and operationalization.
• Research and develop strategic sales growth plans with senior KLAS staff and team.

Required profile

• 10 years of semiconductor equipment or other industrial or capital equipment experience.
• Proven results with direct customer sales or related experience.
• Degree BA/BS; MBA or equivalent experience.
• Experience managing internal and customer hierarchies.
• Domestic or international travel of 10 to 25% as required by business needs.

Required skills

• Strong business acumen, technical selling skills and financial, legal and marketing fundamentals.
• Advanced Excel and PowerPoint, including presentation skills.
• Financial and mathematical modeling, with the ability to balance deep dives with high-level strategy.
• Interpersonal and communication skills, and practical working knowledge of industry-recognized sales processes.

What we offer

• Base pay range of $151,300 to $257,200 annually, depending on role, level and location.
• Performance incentive programs and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.