Senior Site Reliability Engineer

About the role

PointClickCare, a privately held health technology company serving over 30,000 provider organizations, is hiring a Senior Site Reliability Engineer for a remote position in the US. The role provides technical leadership to a growing team that applies software engineering practices to operations at scale, and uses AI tools in its daily workflows.

Remote roles involve occasional travel to the Mississauga and/or Salt Lake City offices for onboarding, team events and semi-annual and annual meetings. Hybrid roles require living within commuting distance of the listed location.

Key responsibilities

• Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale.
• Monitor and report on service level objectives for applications, and work with business and product owners to set key performance indicators.
• Design and architect operational solutions that increase automation, repeatability and consistency of operational tasks.
• Create and maintain monitoring technologies and processes that improve visibility of application performance and business metrics.
• Participate in technical training, game day scenarios and engineering spikes, and sponsor healthy software development practices.
• Test application and infrastructure resiliency across a variety of error conditions.
• Partner with security engineers to plan and automate safe responses to new risks and vulnerabilities.
• Collaborate with feature/service teams and provide architectural guidance to improve resiliency, efficiency, performance and cost.

Required profile

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, MIS or a related discipline.
• Prior relevant software development or architecture experience.
• Hands-on experience in a DevOps or system administration role, and experience building and supporting cloud-based solutions.
• Experience in a production environment supporting mission-critical applications.
• Experience with configuration management and deployment automation tools such as Chef, Terraform, Puppet or Ansible.
• Experience administering Windows and Linux machines.
• Knowledge of the software development life cycle, including QA and beta environments, and of the Agile methodology.

Required skills

• One or more of: C, C++, Java, Python, Go, Perl or Ruby.
• Algorithms, data structures, complexity analysis and software design.
• Cloud computing concepts, on-premise and Azure infrastructure (strongly preferred).
• Virtualization and container solutions such as Docker, Kubernetes and ECS (strongly preferred).
• Change management and ability to debug, optimize code and automate routine tasks.

Nice to have: troubleshooting across web servers, Java platforms, databases and networks; deep Linux knowledge; open source contributions; and familiarity with generative AI code assistants.