Senior Program Coordinator

About the role

The Institute on Aging (IOA) is looking for a Senior Program Coordinator for its Home Care initiative. The role supports key initiatives and administrative activities and reports to the Director of Home Care. It calls for planning, problem-solving, time management, attention to detail and the ability to meet deadlines while handling many requests.

Key responsibilities

• Communicate with internal and external stakeholders and cultivate client prospects, qualifying callers for the sales cycle
• Act as primary liaison with caregivers needing hands-on support with technology or other role-related activities
• Support HR with Home Care Aide onboarding, including orientation, training coordination and compliance requirements, and provide ongoing compliance and training support
• Manage long-term care insurance processes, including invoice submission, coordination with LTC representatives and client inquiries
• Support strategic initiatives, track activities and deadlines, and perform routine to complex administrative duties for leadership, including the Vice President of Home Care and Support Services
• Coordinate meetings and calendars, attend meetings and events, prepare materials, secure venues and coordinate logistics such as meals
• Track caregiver compliance, client care and program information, manage data across program activities, and coordinate procurement including invoices, purchase requests and office/PPE supplies

Required profile

• Bachelor's degree from an accredited college or university
• At least 2 years of work-related experience in administrative support, elder care or another customer service role
• Experience with different levels of leadership and strong customer service skills
• Experience in nonprofit organizations desired
• Excellent verbal and written communication, time management and organizational skills, and discretion with confidential information

Required skills

• Proficiency in Microsoft Office
• Experience with databases