Senior Consultant – Post‑Implementation (Managed Services)

About the role

Veeva Systems is seeking a Senior Consultant to provide post‑implementation support for its Quality Cloud Services customers. This remote, full‑time position focuses on helping life‑science organizations optimize their QMS, document management, and training solutions.

Key responsibilities

• Provide post‑go‑live administrative support for multiple clients.
• Configure Vault applications (workflows, document types, security, fields, page layouts, notifications) to meet customer needs.
• Assist with quality processes such as SOPs, CAPAs, deviations, change control, audits, and training.
• Perform bulk import/export of content and data.
• Deliver ad‑hoc training to users and administrators.
• Analyze and deploy new product features.
• Maintain production and sandbox environments.
• Create regular and ad‑hoc customer reports.

Required profile

• 8+ years of experience configuring, supporting, or implementing software in life sciences, healthcare, or regulated industries.
• Customer service or consulting background with strong communication skills.
• Ability to quickly understand client requirements and propose solutions.
• Proven track record of managing customer expectations.
• Excellent organizational abilities and the capacity to switch tasks rapidly.

Required skills

• Veeva Vault
• ETQ Reliance
• Sparta TrackWise
• OpenText
• SharePoint
• Documentum D2
• FirstDoc FirstPoint
• NextDocs
• UL ComplianceWire

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary range $70,000 – $140,000, with potential variable and stock bonuses.