Senior Consultant, AI Conversation Design

About the role

Deloitte's Sales & Service team is recruiting an AI Conversation Design Senior Consultant to architect and design conversational AI experiences for clients. The role covers multi-turn, multi-agent LLM systems, omnichannel dialogues and evaluation frameworks, and is open to 45 locations across the United States. Recruitment closes on December 31, 2026.

Key responsibilities

• Architect multi-turn, multi-agent LLM systems, including orchestration, tool-use patterns, handoffs and agentic task flows.
• Design omnichannel conversational experiences across voice, chat, messaging, copilots and in-app agents, defining intent models, RAG strategies, personas, prompts, guardrails and escalation protocols.
• Create conversation design specifications, flow diagrams and annotated dialogue samples; prototype agentic experiences and deliver client-facing POCs and demos.
• Define evaluation frameworks and test suites for LLM-powered experiences and partner with AI engineers on red-teaming, feedback loops and post-launch improvements.
• Lead client workshops and design sprints, translate AI capabilities into business-aligned narratives and contribute to proposals and thought leadership.

Required profile

• 6+ years of relevant experience in conversation design, UX, CX architecture or digital experience transformation.
• 2+ years designing conversational experiences for enterprise AI products or contact center deployments.
• Bachelor's degree or equivalent number of years of experience.
• Ability to travel up to 50% on average; limited immigration sponsorship may be available.

Required skills

• At least one production or pilot project with an LLM-powered assistant, with hands-on responsibility for prompts, system instructions, conversation flows or RAG-enabled experiences.
• Demonstrated experience designing at least two agentic patterns such as tool use/function calling, agent orchestration, memory, multi-step task flows or human handoffs.
• Hands-on experience with at least one enterprise conversational platform or LLM framework such as Amazon Connect, Genesys, NICE, Salesforce, LangChain, AWS Bedrock, Azure AI or Google Vertex AI.
• Experience creating conversational design artifacts with tools such as Figma, Miro, Lucidchart or Voiceflow.
• Experience applying responsible AI considerations such as safety guardrails, fallback behavior and escalation paths.
• Preferred: copilot or agent-assist experience, Salesforce Agentforce, Microsoft Copilot Studio or ServiceNow Now Assist, contact center KPIs, multimodal AI, consulting experience and an advanced degree.

Stated wage range: $130,000 to $200,000 per year, depending on factors such as experience and location.