Sales Support Coordinator

About the role

IKO Industries Ltd., a manufacturer of roofing and building materials, is hiring a Sales Support Coordinator in Wilmington. The role gives administrative, operational and customer support to the Sales team so that quotes, orders, pricing and customer requests are processed accurately and efficiently. It is an entry-level position for someone interested in a career in Sales Support, Sales Operations or Customer Service.

Key responsibilities

• Prepare material lists and standard pricing quotes using JD Edwards and company pricing guidelines, ensuring accurate product descriptions, quantities and prices.
• Review pricing and order information before release, compare it against pricing, quotes, contracts and other guidelines, and initiate invoice corrections when discrepancies appear.
• Maintain documentation for invoice corrections and follow approval procedures.
• Monitor recurring billing issues and share trends with management.
• Use Salesforce to manage customer emails, cases and requests, and create and update case information.
• Perform basic data analysis to spot discrepancies and trends, and identify process improvements, including taking part in process improvement projects.
• Serve as a point of contact for Sales Support questions.

Required profile

• Prior sales experience or building products industry experience.
• Associate degree preferred.
• Professional, proactive, detail-focused and deadline-oriented attitude.
• Ability to work independently and in a team.
• Must be authorized to work in the United States.

Required skills

• Demonstrated proficiency with Microsoft Office products.
• Excellent interpersonal, communication and presentation skills.
• Comfortable working with numbers and systems.

What we offer

• Compensation of USD 50k - 56k.
• Dental, vision and medical benefits, life insurance and a health spending account.
• Employee support and mental wellness resources.
• Matched 401(k) retirement savings program.