Remote Team Manager – Healthcare Operations

About the role

The Team Manager will lead a remote healthcare insurance sales campaign, providing coaching, performance management, and process improvement while collaborating in a fast‑paced, high‑energy environment.

Key responsibilities

• Drive team performance by managing outliers, coaching agents, and monitoring calls.
• Hire, train, and lead sales agents who support customers through the insurance qualification process.
• Identify trends with other managers, set goals, and ensure service level compliance.
• Prepare reports, analyze data, and allocate resources to maximize efficiency and customer satisfaction.
• Continuously improve processes through feedback and corrective actions.
• Coach agents on upsell techniques, positioning offers, and handling objections.
• Enforce compliance with company policies, attendance rules, and performance improvement plans.

Required profile

• 2–4 years of leadership experience in customer service, clinical support, or operations within a BPO/call‑center setting.
• Experience managing healthcare campaigns and related KPIs such as FCR, AHT, QA accuracy, SLA compliance, and CSAT/NPS.
• Proven ability to audit workflows, spot performance gaps, and implement corrective action plans.
• Experience handling high‑volume inbound and outbound environments.
• Independent work style with minimal supervision.
• Legal authorization to work in the US and ability to meet remote‑work requirements (high‑speed internet, private workspace, core US time‑zone alignment).

Required skills

• HIPAA compliance knowledge.
• HITECH regulations familiarity.
• Experience with medical billing and claims processing.
• Prior authorization workflow expertise.
• Working knowledge of EHR platforms such as Epic.
• Working knowledge of EHR platforms such as Cerner.

What we offer

• Competitive compensation program with performance incentives.
• Medical, dental, and vision benefits.
• Opportunities for rapid career growth within a fast‑growing global company.