Remote Front Desk Receptionist (Virtual Assistant)

About the role

A remote Front Desk Virtual Assistant supports a client's front desk team by handling high volumes of incoming calls, appointment scheduling, insurance-related tasks, referral verification and patient communication. The goal is to improve responsiveness, keep scheduling accurate and ensure adherence to office protocols, so that onsite staff can focus on patient check-ins, check-outs and in-person care. The work covers the practice's eight locations.

Key responsibilities

• Handle high volumes of incoming patient calls across eight locations, responding promptly and professionally
• Schedule, reschedule and confirm appointments according to established protocols and provider availability
• Follow rules on appointment types, new patient visits, double-booking restrictions and procedure scheduling
• Answer patient inquiries, give appointment information and manage follow-ups by phone, text and email
• Assist with new patient registration and enter patient information accurately
• Collect insurance information and help verify eligibility and coverage
• Review and verify referrals, follow up on missing information and coordinate referral communications
• Use AdvancedMD to access patient records, manage appointments and document interactions
• Use Weave to manage calls, texts and related communications
• Maintain records of calls, scheduling changes, requests and follow-ups, and handle patient information in line with HIPAA and privacy policies

Required profile

• At least 2 years of medical front desk experience
• Familiarity with insurance verification and eligibility; able to explain basic insurance and benefit information to patients
• Solid understanding of medical terminology and medical background
• Comfortable explaining basic insurance and benefit information to patients
• Strong attention to detail and ability to learn and follow scheduling protocols
• Professional phone communication skills; able to manage 90-100 calls per day
• Preferred: female candidates and Spanish speakers

Required skills

• Tech-savvy: comfortable and skilled with technology, software, computers and digital tools
• Knowledge of EHR systems
• AdvancedMD (EHR/Practice Management) and Weave (phone and texting platform)

What we offer

• Pay of 10 USD per hour
• Shift 8:30 AM - 5:30 PM PST with a 1-hour lunch break