Registration Specialist - Emergency Department

About the role

The Registration Specialist supports the Emergency Department by coordinating patient registration, insurance verification, and scheduling. This position ensures accurate data collection and helps patients understand their financial responsibilities while delivering a welcoming experience.

Key responsibilities

• Interview patients in person or by phone to gather demographic, insurance, and clinical information.
• Verify and scan insurance cards, scripts, IDs, and regulatory forms accurately.
• Obtain and confirm referring provider orders, securing necessary signatures for reimbursement.
• Determine patient financial liability, provide estimates, and refer to financial counseling as needed.
• Review daily schedules, identify conflicts, and coordinate resolutions with staff and providers.

Required profile

• High School Diploma/GED with at least 1 year of customer service or healthcare experience.
• Ability to remain calm and resilient in a noisy, high‑stress emergency environment.
• Successful completion of required training within two attempts.
• Preferred: Associate’s Degree in healthcare or related field and 2 years of registration/insurance verification experience.
• Bilingual Spanish/English is a plus.

Required skills

• Computer proficiency
• Typing proficiency
• Knowledge of medical terminology