Quality Business System Specialist

About the role

The Quality Business System Specialist will support CooperVision’s Quality Packaging and Distribution team by delivering accurate, automated KPI reports and traceability data. This role bridges business processes and IT systems to improve operational visibility and customer service.

Key responsibilities

• Develop, produce, and distribute high‑quality KPI data for quality operations reporting.
• Respond promptly to stakeholder information requests while maintaining data accuracy.
• Create and maintain lot traceability reports across multiple systems.
• Document reporting processes and enforce controls before distribution.
• Reduce spreadsheet reliance by designing automated reporting solutions using existing tools.
• Assist in defining and standardising global data processes.
• Provide specialist support to Quality Operations management and other business partners.
• Use business analysis techniques to diagnose issues and propose solutions.
• Participate in testing, continuous‑improvement initiatives, and cross‑functional QA projects.

Required profile

• Strong understanding of quality operations within a manufacturing environment.
• Ability to translate business needs into actionable reports and data solutions.
• Excellent analytical and problem‑solving skills.
• Effective communication with cross‑functional teams.

Required skills

• Microsoft Access
• Microsoft Excel
• Agile methodology
• Enterprise Resource Planning (ERP) systems
• Warehouse Management Systems (WMS)