Pro Experience Manager

About the role

The Home Depot is hiring a Pro Experience Manager (Pro XM) for its North Myrtle Beach store. Pro XM is a member of the store leadership team who oversees store standards such as customer service, department readiness and operational processes. Working with the in-store Pro team, the Pro XM increases sales, loyalty and Pro Xtra signups, keeps Pro customer flow efficient and delivers on-time, complete orders. The role reports to the Specialty ASM or Pro ASM and has four direct reports.

Key responsibilities

• Service leadership: model service standards, coach customers in real time, keep the Pro area stocked and ready, validate Will Calls and deliveries, resolve customer concerns and reward good service.
• Talent and people: help recruit and interview, keep Pro Team training current, coach associates, run performance reviews, support development plans, champion employee voice and monitor staffing and attendance.
• Safety: enforce hazmat procedures and safety SOPs, correct unsafe behavior, verify safety checklists, guide PPE use and keep aisles clear.
• Opening and closing: perform opening and closing duties, lead store kickoff meetings, hand off with the previous manager and verify checklists and equipment inspections.
• Collaborate with Store Leaders, Outside Sales and Specialty Managers on Pro strategy, and escalate non-standard issues to the Store Manager or ASM.

Required profile

• Able to work a flexible schedule, including nights, weekends and overtime.
• Legally permitted to work in the United States.
• 1 year of relevant work experience, including managing people and retail operations; preferred: 2+ years and 1+ year of leadership experience, preferably in big-box retail.
• High school diploma or GED; no additional education required.
• Physical ability to stand, walk, stoop, climb and lift material or equipment intermittently, with occasional exposure to dust, fumes or odors.