Patient Services Representative

About the role

The Patient Services Representative provides front‑line administrative support for physician practices, serving as the first point of contact for patients and providers. This role ensures smooth daily operations and a high‑quality patient experience.

Key responsibilities

• Gather and verify patient information for accurate registration and check‑in.
• Obtain insurance authorizations, handle precertifications, and process medical record releases.
• Schedule, confirm, and manage patient appointments while maintaining the flow of the daily schedule.
• Perform clerical duties such as billing, filing, scanning, referrals, and managing work queues.
• Conduct patient outreach via telephone and EMR messaging and educate patients on using the LVHN patient portal.

Required profile

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain strict confidentiality.
• Physical ability to lift 25 lb and perform typical office tasks.

Required skills

• Proficient computer skills.
• Experience with electronic medical record (EMR) workflows.
• Ability to handle cash and other payment methods accurately.
• Capability to explain and support the LVHN patient portal features.