Patient Services Representative

About the role

The Patient Services Representative provides essential clerical and administrative support for daily physician practice operations at Lehigh Valley Health Network. This front‑line position serves as the first point of contact for patients and healthcare providers, ensuring a high‑quality patient experience.

Key responsibilities

• Gather information for accurate registration and check‑in, verify insurance authorizations, and schedule or confirm appointments.
• Maintain patient schedule flow, perform billing, filing, referrals, and other clerical functions in a timely manner.
• Conduct patient outreach via telephone and EMR messaging, and support use of the LVHN patient portal.
• Stay current on insurance coverage and reimbursement changes, and handle cash and other payment methods accurately.

Required profile

• High School Diploma/GED and at least 1 year of customer service experience.
• Ability to adapt to changing priorities, maintain accuracy, confidentiality, and comply with detailed‑oriented responsibilities.
• Proficient computer skills and ability to handle cash and payment methods accurately.

Required skills

• Proficient computer skills.
• Experience with electronic medical record (EMR) workflows and patient portal platforms.