Overnight Front Desk Agent

About the role

Landmark Hospitality is seeking an Overnight Front Desk Agent to provide outstanding guest service during night shifts at its boutique hotels in New Jersey and Pennsylvania. The role involves handling check‑ins, check‑outs, reservations and guest inquiries while maintaining a friendly and efficient atmosphere.

Key responsibilities

• Register guests, modify reservations and answer inquiries.
• Handle check‑ins and check‑outs with courtesy and efficiency.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Maintain knowledge of property amenities, local attractions and special events.
• Assist with emergency procedures and ensure compliance with hotel policies.
• Support coworkers in other hotel areas and keep workspaces clean and safe.

Required profile

• 1‑3 years of front desk or guest services experience in a hotel.
• Positive, upbeat personality with strong guest‑service orientation.
• Ability to multitask, stay detail‑oriented and solve problems quickly.
• Open availability for weekends, holidays and shift coverage.
• Physical ability to lift up to 25 lb, stand for long periods and navigate stairs.

Required skills

• Operational knowledge of Microsoft Office suite.
• Basic reading, writing and comprehension of simple instructions and correspondence.

What we offer

• 401(k) with matching contributions.
• Health insurance for full‑time employees.
• Dining discounts.
• Career growth opportunities.