Operations Program Manager

About the role

Allied Universal's canine group, part of its Enhanced Protection Services division, is hiring an Operations Program Manager based in the New York City office. The role optimizes organizational workflows, ensures compliance with regulatory requirements and supports cross-functional teams in achieving operational excellence. It involves developing and refining processes, coordinating resources, maintaining program documentation and producing data-driven insights.

Key responsibilities

• Partner with regional leadership to evaluate staffing, tools and infrastructure needs for ongoing operations and strategic initiatives
• Gather and interpret data from internal and external sources and turn findings into analytical reports
• Maintain organized data systems that support reporting, information access and audit or compliance readiness
• Design, evaluate and improve operational processes, policies and workflows
• Assess systems and service delivery models to identify inefficiencies and work with supervisors and operations staff to improve productivity and service quality
• Oversee safety and security strategies, manage costs and improve customer and stakeholder experience
• Set up monitoring and tracking mechanisms for program documentation and adherence to DHS SAFETY Act Program requirements
• Analyze program metrics and performance data regularly to spot discrepancies, trends or compliance gaps and take corrective action
• Manage relationships with third-party vendors, contractors and suppliers

Required profile

• Bachelor's degree in business administration, operations management, data analytics or a related field
• At least two years of experience in operations, compliance, program coordination or process improvement
• Detail-oriented, proactive, able to manage people and processes in a fast-paced environment
• Excellent organizational, communication and vendor-management skills, and strong conflict resolution, analytical and decision-making abilities

Required skills

• Proficiency with tracking tools, databases and productivity software such as Excel and project management platforms
• Ability to interpret and present data clearly
• Preferred: familiarity with the DHS SAFETY Act Program or other compliance frameworks

What we offer

• Salary of $85,026 - $90,026 per year
• Medical, dental, vision, basic life, AD&D and disability insurance
• Retirement plans and paid time off at 4.923 hours per pay period, plus eight paid holidays
• Employee Assistance Program and employee discounts