On‑Site Help Desk – Application Support
keysoftwaresystems · Wall Township
Job description
About the role
Provide on‑site application support for a proprietary courier management software, assisting clients via phone, email and remote meetings.
Key responsibilities
- Troubleshoot and resolve client issues on the application through multiple channels.
- Follow up on outstanding requests to ensure timely resolution.
- Perform QA testing on new application versions.
- Execute application updates and configurations per company standards.
- Train new customers on setup and usage of the application.
Required profile
- Strong written and verbal communication skills.
- Motivated to learn, grow and take on new challenges.
- Working knowledge of PC, Mac and mobile devices (iOS/Android).
- Strong customer service and troubleshooting abilities.
- Availability for occasional critical overtime or after‑hours support.
Required skills
- MSSQL
- Webhooks and APIs
- HTML
- PC, Mac and mobile device platforms
What we offer
- Opportunities for growth and advancement
- Health, dental, LTD and life insurance
- Paid time off
- 401k with employer match
- Friendly, casual, professional atmosphere
- Competitive compensation
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Published 19 hours ago
Expires 1 month from now
2 views · 0 interested
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keysoftwaresystems
Wall Township