Office Coordinator – Physician Practice

About the role

The Office Coordinator supports daily operations of a physician practice within Lehigh Valley Health Network. This position acts as a resource for scheduling staff, manages insurance and referral workflows, and ensures smooth patient access.

Key responsibilities

• Oversee patient access workflows, including internal and external referrals, ensuring compliance with insurance requirements and patient preferences.
• Coordinate daily staffing, develop productivity reports, and monitor quality metrics.
• Educate and coach clerical staff on accurate registration, scheduling, billing, scanning, and referral processes.
• Troubleshoot equipment issues, support quality initiatives, and assist with service recovery and patient communication.

Required profile

• High School Diploma/GED with at least 3 years of experience in a physician’s office.
• Strong organizational and communication abilities, capable of handling interruptions and shifting priorities.
• Ability to provide coaching, feedback, and support to team members.

Required skills

• Proficient computer skills, including EMR workflow navigation.
• Working knowledge of medical terminology.
• Experience with scheduling, billing, and insurance verification processes.