MSP Systems Engineer

About the role

We are seeking an MSP Systems Engineer to maintain, support, and improve client IT environments across on‑premises and cloud infrastructure. The role ensures high availability, security, and performance for multiple customers in a fast‑paced managed services setting.

Key responsibilities

• Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi‑Fi).
• Respond to and resolve Level 2/3 support tickets and escalations.
• Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
• Manage Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune) including migrations and ongoing administration.
• Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.
• Maintain backup and disaster recovery solutions, verify backups, and participate in restoration testing.

Required profile

• Several years of experience in systems engineering or administration, preferably in an MSP or multi‑client environment.
• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Experience with virtualization platforms such as VMware vSphere/ESXi and Hyper‑V.
• Solid understanding of networking fundamentals including VLANs, VPNs, routing, switches, and firewalls.

Required skills

• Windows Server
• Active Directory
• Group Policy
• DNS
• DHCP
• Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
• VMware vSphere / ESXi
• Hyper‑V
• VLANs, VPN, routing, switches, firewalls
• Backup/DR tools (e.g., Datto, Veeam)
• RMM/PSA platforms (ConnectWise, Autotask)
• PowerShell scripting
• Azure AD and Azure IaaS
• MFA and endpoint protection