Manager, Account Management (Remote, US)

About the role

Cartus is seeking a strategic Manager of Account Management to lead a portfolio of client accounts from a remote US location. You will partner closely with the Director and cross‑functional teams to ensure client success, drive revenue growth, and uphold profitability.

Key responsibilities

• Develop and deliver proposals for existing clients, supporting RFP processes alone or with senior leadership.
• Lead contract negotiations on pricing and terms, preparing business cases for low‑margin pricing approvals.
• Guide implementation meetings, collaborating with support teams to ensure seamless service delivery.
• Create and execute account‑specific plans to meet service, revenue, and profit targets; monitor SLA performance and dashboards.
• Oversee client policy compliance through audits, training, and operational coaching.
• Identify cross‑selling opportunities and drive revenue from Cartus products and services.
• Organize annual client reviews, synthesize insights, and propose new growth initiatives.
• Manage client‑specific projects, tracking progress against deadlines and performance metrics.
• Monitor client satisfaction, SLA adherence, and service recovery strategies.
• Analyze account profitability, respond to credit reviews, and recommend strategic pricing adjustments.

Required profile

• Proven experience managing complex client relationships and delivering strategic account plans.
• Strong analytical mindset with ability to interpret performance data and drive profitability.
• Excellent communication and presentation skills for client and internal stakeholders.
• Collaborative approach, working effectively with sales, operations, and support teams.
• Commitment to fostering an inclusive, ethical, and team‑focused work environment.

Required skills