Lead, Registrar Operations

About the role

Covista, a healthcare education provider, is hiring a Lead, Registrar Operations for its Admissions/Enrollment department in Lisle, IL. The role works behind the scenes on transcript evaluations, graduation audits, records reviews, student registration and other stretch assignments for the Registrar Services department and its institutional partners, with minimal supervision and a high level of subject matter expertise. It also supports the daily oversight of the Registrar Services team.

Key responsibilities

• Develop and assign a daily game plan to an assigned Registrar Services team.
• Manage a daily case load meeting a minimum productivity expectation of 50%.
• Report on Registrar Services productivity and analyze data to find performance trends and improvements.
• Report on service levels and continuously improve service to institutional partners.
• Mentor and coach Registrar Services Representatives based on productivity and performance.
• Identify procedural improvements and support their implementation.
• Deliver departmental training with Senior Registrar Services Representatives.
• Act as a point of contact for institutional partners and help resolve escalated matters.
• Complete other duties as assigned and comply with all policies and standards.

Required profile

• Bachelor's degree required.
• Strong customer service experience, preferably in an academic or professional setting.
• At least 1 year of experience mentoring, coaching and giving feedback.
• Subject matter expert on institutional policies and procedures.
• Outstanding communication and interpersonal skills with strong attention to detail.
• Proven ability to collaborate with institutional partners, work autonomously and meet deadlines.
• Prior experience speaking in front of leadership.

What we offer

• Expected salary range of $49,199.33 to $88,841.36, adjusted for experience, location and other factors.
• Health, dental, vision, life and disability insurance.
• 401k retirement program with a 6% employer match.
• Flexible Time Off policy and 12 paid holidays.