Large Law Print Client Manager

About the role

As a Print Client Manager you will act as a strategic advisor to large law firm customers, guiding them from traditional print resources to digital and AI‑enabled legal research solutions. You will develop long‑term account strategies, build trusted relationships with key stakeholders and collaborate across teams to deliver customer‑focused outcomes.

Key responsibilities

• Serve as the strategic owner of assigned print portfolios within large‑law accounts.
• Develop multi‑year migration strategies that transition customers from print publications to digital research platforms.
• Build and maintain relationships with law librarians, knowledge‑management leaders, procurement, legal operations and firm leadership.
• Partner with customers to manage change, mitigate risk and ensure continuity during digital transformation.
• Collaborate with cross‑functional partners to create coordinated account plans and seamless customer experiences.

Required profile

• Experience in strategic account management, customer success, consulting or B2B sales.
• Proven ability to manage complex relationships with executive stakeholders.
• Strong consultative communication, negotiation and relationship‑building skills.
• Experience developing account strategies and managing long‑term portfolios.
• Ability to work effectively across cross‑functional teams.

Required skills

• Experience using CRM platforms such as Salesforce.

What we offer

• Competitive base salary with target cash compensation.
• Flexible working hours and remote work from home in Ohio.
• Well‑being initiatives, shared parental leave, study assistance and sabbatical options.