Jr. Systems Engineer – Dedicated

About the role

Atlas Technica is seeking a Junior Systems Engineer to provide dedicated onsite IT support for its hedge‑fund clients in Chicago. This client‑facing position offers early‑career professionals hands‑on experience with Microsoft 365 and Windows environments while working closely with senior engineers.

Key responsibilities

• Deliver onsite technical assistance to end users, handling tickets through the company’s service‑management platform.
• Troubleshoot Windows, Office, desktops, laptops, mobile devices and peripheral issues.
• Support Microsoft 365 services including Exchange Online, SharePoint Online, Intune, Teams and Entra ID.
• Assist with basic administration of Windows Server, Active Directory, Group Policy and endpoint‑management tools.
• Escalate complex problems to Systems Engineers and maintain accurate documentation.

Required profile

• 1+ year of desktop support, service‑desk or related IT experience.
• Strong customer‑service orientation and professional communication skills.
• Ability to work independently and as part of a fast‑paced support team.
• Willingness to work onsite and travel within the Chicago metropolitan area.

Required skills

• Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices.
• Microsoft 365, Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, Microsoft Entra ID.
• Windows Server, Active Directory, Group Policy.
• Fundamental networking concepts: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.