Jr. Project Manager - Remote

About the role

Solenis is hiring a Jr. Project Manager for a remote position, working in a hybrid model. The role manages customer setups, install and service requests, and correcting master data errors in Salesforce, acting as a liaison between the sales team and internal departments. It also supports the North America PM Office with additional administrative tasks as needed.

Key responsibilities

• Manage the setup of new customers in SAP and Salesforce, ensuring all information is gathered and entered accurately.
• Process install and service requests and coordinate with relevant teams for timely completion.
• Correct and update master data errors in Salesforce and review customer information regularly.
• Act as the main contact between the sales team and TCS for service-related issues.
• Place and approve dispenser orders as needed.
• Identify process improvements and work with teams to implement them, and develop templates and forms to streamline customer setup and service requests.

Required profile

• 2+ years of experience in a sales support or customer service role.
• Preferred: experience in the healthcare or service industry and familiarity with master data management processes.
• Strong organizational and data management skills, multitasking, excellent communication, detail orientation, and ability to work independently and in a team.

Required skills

• Proficiency in SAP and Salesforce.
• Preferred: problem-solving, time management, customer focus, adaptability and team collaboration.