IT Support Engineer - GMP Manufacturing

About the role

NSC Global is looking for an IT Support Engineer to provide dedicated on-site support in a GMP (Good Manufacturing Practice) manufacturing environment. The role supports manufacturing and business users by keeping workplace technology, production-supporting systems, network connectivity and critical peripheral devices available and performing. Because much of the technology is in controlled manufacturing areas, a consistent on-site presence is required.

Key responsibilities

• Provide deskside and walk-up support for Windows desktops, laptops, mobile devices and Microsoft 365 applications.
• Diagnose and resolve hardware, software, operating system and user-related issues.
• Manage incidents and service requests through ServiceNow, Jira Service Management or similar ITSM platforms.
• Administer Active Directory, including onboarding, offboarding, password resets, access provisioning and group management.
• Support printers, Zebra and Datamax label printers, barcode scanners and other production-floor peripherals.
• Troubleshoot wired and wireless network connectivity, including cabling, patching, endpoint connectivity and WLAN access.
• Maintain IT asset records and coordinate with infrastructure, networking, application and remote support teams on escalated issues.
• Document support activities and comply with operational, security and regulatory requirements.

Required profile

• Experience providing end-user computing and desktop support in enterprise environments.
• Experience administering Active Directory user accounts and permissions.
• Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners and related manufacturing peripherals.
• Knowledge of IT asset management and hardware lifecycle processes.
• Preferred: experience in pharmaceutical, biotechnology, medical device or other highly regulated environments; understanding of GMP and controlled-area practices; degree or diploma in IT or a related field.

Required skills

• Windows, desktop hardware and Microsoft 365.
• Familiarity with ServiceNow, Jira Service Management or similar ticketing systems.
• LAN, WAN and wireless networking concepts.
• Strong troubleshooting, customer service and communication skills.