Inside Sales and Customer Support Specialist

About the role

We are seeking a proactive and customer‑focused Inside Sales & Customer Support Specialist to join our dynamic team. In this hybrid role you will drive sales while delivering exceptional support, helping us shape a more resourceful, less wasteful world.

Key responsibilities

• Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
• Maintain an up‑to‑date CRM with accurate lead and customer information.
• Proactively contact prospective customers to promote products/services and close sales.
• Develop tailored sales pitches and proposals to meet customer needs.
• Track and manage the sales pipeline to achieve monthly and quarterly targets.
• Serve as the first point of contact for customer inquiries, providing timely solutions and escalating complex cases when needed.
• Guide new customers through onboarding, conduct product demonstrations, and collect feedback to improve experience.

Required profile

• Bachelor's degree in business, marketing, communications, or related field preferred, or equivalent work experience.
• Minimum of 2 years experience in inside sales, customer service, or a similar role.
• Proven track record of meeting or exceeding sales targets.
• Strong interpersonal and communication skills, both written and verbal.

Required skills

• Proficiency with CRM tools such as Salesforce and HubSpot.
• Experience using Microsoft Office Suite.

What we offer

• Base salary ranging from $70,000 to $85,000 annually.
• Healthcare, dental and vision plans, wellness program, 401(k), paid holidays and paid time off.