iGaming Customer Service Executive (Korean)

About the role

The company in the iGaming sector is seeking a Korean‑speaking Customer Service Executive to work remotely. The role focuses on delivering prompt and professional support to players via live chat, troubleshooting gameplay and account issues, and ensuring a smooth gaming experience.

Key responsibilities

• Respond to player enquiries through live chat with prompt, professional assistance.
• Assist players with gameplay‑related problems, troubleshoot issues and resolve queries efficiently.
• Support players with account and connectivity issues to maintain uninterrupted platform access.
• Investigate player concerns, verify account details and relevant records, and maintain high service standards.
• Escalate complex cases to the appropriate internal teams when necessary.

Required profile

• Native‑level Korean language skills.
• Good written and verbal English communication abilities.
• Previous experience in the iGaming industry.
• Strong problem‑solving skills and attention to detail.
• Customer‑focused attitude and ability to work independently in a fully remote environment.
• Availability to work rotating shifts covering a 24/7 operation.

What we offer

• 100% remote working arrangement.
• Company‑provided laptop.
• 6‑month renewable contract.
• Attractive employment benefits.
• Opportunity to develop leadership skills in an international iGaming environment.
• Immediate interview availability for suitable candidates.