HVAC Specialist – Water Source Heat Pumps & Geothermal

About the role

We are looking for an experienced HVAC Specialist to provide phone and email technical support for residential and commercial water‑source heat pump, geothermal and air‑conditioning systems. The role will serve contractors, dealers, engineers, architects and homeowners, delivering accurate solutions and guidance.

Key responsibilities

• Provide troubleshooting and application support via phone and email to external customers and internal teams.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty and Returns teams to resolve technical issues.
• Assist with new product introductions by reviewing technical documentation and creating training resources, including videos.
• Represent Bosch in complaint resolution and technical investigations, delivering root‑cause analysis.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on‑site field troubleshooting when required, including occasional domestic and international travel.
• Support peers by sharing expertise and contributing to their technical development.
• Provide after‑hours support during critical rollouts or escalations as needed.
• Work from the office or home using company systems as directed.

Required profile

• Minimum 3 years of hands‑on experience in HVAC technical support or a related role.
• Strong understanding of air‑to‑air heat pumps, water‑source heat pumps and geothermal systems in residential and commercial settings.
• High School diploma or equivalent; certifications such as NATE or EPA are a plus.

Required skills

• Air‑to‑Air Heat Pumps
• Water Source Heat Pumps
• Geothermal HVAC systems
• System piping and hydronics
• Electrical wiring and controls for water‑source heat pumps
• Heat‑exchange fluid transfer knowledge
• Air‑conditioning circuits and compressors