Housekeeping Supervisor

About the role

The Courtyard by Marriott Sunnyvale Silicon Valley hotel (145 rooms) is hiring a Housekeeping Supervisor in Sunnyvale, CA. The supervisor oversees housekeeping staff so that brand and hotel guest service and sustainability standards are met. The advertised pay is $22.00 to $24.00 per hour.

Key responsibilities

• Train, schedule, coach and support associates so they meet brand and hotel standards and HHM core values.
• Screen job applicants and hire new employees when housekeeping associates are HHM employees.
• Train staff to clean rooms efficiently according to standards, or partner with external vendors to ensure proper training.
• Communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment, and occasionally clean rooms or assist staff.
• Address performance and behaviour concerns directly with HHM associates or through vendors.
• Supervise laundry employees if applicable, and prepare work schedules or give vendors occupancy forecasts to ensure proper staffing.
• Follow sustainability guidelines under the HHM EarthView program, practice safe work habits, wear protective equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed and perform other duties requested by management.

Required profile

• High school diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

What we offer

• Medical, dental and vision health insurance, paid time off and 401k company match.
• Free basic life insurance, travel discounts and commuter transit and parking benefits.
• Employee assistance and wellness program, educational and professional development, referral bonus program.
• Work schedule varies and may include holidays and weekends; physical demands include standing, walking, lifting up to 25 pounds and bending.