Guest Service Agent / Front Desk

About the role

The Guest Service Agent supports front‑desk operations at Marriott Long Island, ensuring guests receive exceptional service from arrival through checkout.

Key responsibilities

• Assist guests with arrival, departure, and provide a positive experience throughout their stay.
• Process registrations, handle cash and credit card transactions, and manage guest accounts accurately.
• Communicate guest requests, special needs, and amenities to relevant hotel departments.
• Maintain confidentiality, security of room access, and resolve guest complaints following “Make it Right” guidelines.
• Generate daily/weekly reports, reconcile room status with Housekeeping, and answer telephone calls professionally.

Required profile

• High school diploma (college degree preferred); prior front‑desk or Marriott experience is a plus.
• Ability to work flexible schedules including evenings, weekends and holidays.
• Strong attendance record and ability to stand for extended periods.

Required skills

• Proficiency with a moderately complex computer reservation system.
• Cash handling and credit‑card transaction experience.
• Excellent written and verbal English communication.