Guest Service Agent / Driver

About the role

Larkspur Landing Sunnyvale, an extended-stay hotel in Silicon Valley, is hiring a Guest Service Agent / Driver. The agent greets, registers and serves guests in a friendly and courteous way, following hotel and brand standards. Pay is $18.00 to $19.00 per hour.

Key responsibilities

• Greet guests immediately and offer to help with their needs
• Register and assign guests to rooms, set up payment methods and verify credit
• Make and confirm reservations, compute bills, collect payments and make change
• Transmit and receive messages by telephone or the PMS system, and respond to guest requests promptly
• Receive and resolve guest complaints, escalating to the supervisor when needed
• Secure guests' valuables in the hotel safe or safe-deposit box
• Perform bookkeeping tasks such as balancing accounts and conducting audits
• Monitor guest satisfaction scores and work to raise them
• Follow safe work habits, protective equipment and MSDS and OSHA standards
• Assist in the breakfast area or with luggage during peak periods, and perform other duties requested by management

Required profile

• High school diploma or equivalent preferred
• Previous customer service experience or equivalent training required
• Knowledge of PMS systems preferred

Work conditions

• Schedule varies and may include holidays, weekends and alternate shifts
• Requires standing for long periods, walking, lifting up to 25 pounds and bending and reaching