Field Service Engineer

About the role

Kaisha Service is looking for a Field Service Engineer to support service operations for Toyota Group related companies and their distributor partners in the Caribbean and Latin America. The role works with distributor partners and internal teams to maintain service standards and support operational performance.

Key responsibilities

• Support distributor service operations and help resolve service-related inquiries and operational issues.
• Monitor distributor service performance metrics and help prepare reports for performance reviews and operational improvements.
• Coordinate and support service meetings, training activities and regional service events with distributor partners.
• Help distributors implement service programs, safety campaigns and operational initiatives aligned with company standards.
• Collaborate with internal teams and distributors to support service operations and promote customer satisfaction.

Required profile

• Bachelor's degree preferred in an engineering field or a business-related field.
• 3 to 6 years of experience in the automotive industry.
• Preferred Spanish and/or French speaking.
• Ability to travel up to 50% within the Caribbean and Latin America as required.

What we offer

• Competitive salary with bonus opportunities.
• Paid time off and 14 paid company holidays.
• Medical, dental and vision benefits with low premiums, plus flexible spending and health savings accounts.
• 401(k) with company contribution.
• Educational tuition reimbursement.