F2P Customer Success Associate
sleeper
Job description
About the role
The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.
Key responsibilities
- Provide exceptional customer service through demonstrating product knowledge.
- Effectively communicate with users across email, chat, and social media.
- Promote Sleeper through conflict‑resolution abilities and effective communication.
- Question conventional wisdom, take initiative, and develop creative solutions.
Required profile
- Competence with Intercom is preferred but not required.
- Excellent verbal and written communication skills for cross‑department collaboration.
- Willingness to work weeknights and weekends on rotating shifts (5 days on, 2 days off).
- Passionate about Sleeper and sports fandom.
Required skills
- Intercom
What we offer
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Flexible working hours and remote work options.
- Opportunities for career advancement.
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Published 6 days ago
Expires 1 month from now
14 views · 0 interested
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