DOL Services Specialist – Advanced (Unemployment Services)

About the role

The Georgia Department of Labor is seeking a DOL Services Specialist Advanced to work at the Waycross Career Center. This permanent, full‑time position supports unemployment claim eligibility determinations and provides direct assistance to claimants.

Key responsibilities

• Conduct interviews with unemployment applicants to gather necessary information.
• Provide job counseling, identify applicant skills, interests, and career opportunities.
• Conduct hearings and fact‑finding interviews within established time frames.
• Determine eligibility for unemployment insurance and resolve claim issues.
• Issue instructions to claimants regarding unemployment responsibilities and explain the appeal process.
• Process claims from the universal queue and submit related documents to the imaging system.

Required profile

• Associate’s degree plus one year of related experience, OR high school diploma/GED plus three years of related experience.
• Minimum of two years of claims‑processing experience.
• Strong understanding of Georgia unemployment law and departmental procedures.

What we offer

• Competitive salary of $46,000 per year.
• Comprehensive benefits including health, dental, vision, retirement plans, and paid time off.
• Flexible spending accounts, life and disability insurance, and employee assistance programs.
• Opportunities for professional development within a forward‑thinking state agency.