Customer Support Representative

About the role

Rillet is looking for Customer Support Representatives to join its growing support team. You will work alongside the founding support team to resolve customer issues, expand the knowledge base, and improve customer satisfaction.

Key responsibilities

• Resolve inbound support tickets across various question types via omni‑channel support.
• Communicate clearly with customers in async channels, maintaining a consistent and helpful tone.
• Triage and escalate issues to Customer Success or Engineering with sufficient context.
• Document resolutions, product behavior, and edge cases to enrich the internal knowledge base.
• Tag and categorize tickets to support data quality and AI optimization.
• Partner with leadership to surface patterns in customer questions for product and engineering teams.

Required profile

• 6 months to 2 years in a customer‑facing role such as support or success.
• Customer‑first orientation with strong written communication in async channels.
• Fast learner who can absorb product complexity quickly.
• Pattern‑recognition instinct for turning repeated questions into scalable knowledge base content.
• Strong triage instinct and ownership mindset in a fast‑moving environment.

Required skills

• Strong written communication.
• Ability to quickly assess and route issues appropriately.

What we offer

• Competitive pay and meaningful equity.
• Comprehensive benefits supporting health, wellbeing, family, and long‑term financial goals.
• Hybrid schedule with in‑person days on Tuesdays and Thursdays.
• Opportunities for growth, ownership, and impact as the company scales.