Customer Support Specialist

About the role

Reevo is building a revenue‑stack platform that powers B2B go‑to‑market motions. As a Customer Support Specialist you will own the end‑to‑end resolution of issues that directly impact customers' revenue pipelines.

Key responsibilities

• Handle daily support queues, resolve issues promptly and meet SLA targets.
• Reproduce reported problems, create engineer‑ready tickets, and track recurring patterns.
• Identify process optimizations and automation opportunities to improve operational efficiency.
• Develop and maintain playbooks, macros, triage rules, tagging taxonomy, and escalation paths.

Required profile

• 1+ years of customer support or user operations experience in a B2B SaaS or technology environment.
• Strong written and verbal communication with attention to detail.
• Curiosity about product behavior, ability to hypothesize before escalating.
• Ownership mindset – follow issues through to resolution.
• Comfort working without a documented playbook and creating documentation.

Required skills

• Experience with ticketing platforms such as Zendesk, Intercom, or comparable tools.
• Familiarity with CRM systems like Salesforce or HubSpot.

What we offer

• Competitive base salary, bonus structure, and early‑stage equity.
• Comprehensive health, dental, vision coverage and generous PTO.
• Career advancement paths, mentorship, and continuous professional development.
• Collaborative, fast‑paced onsite culture in San Francisco.