Customer Success Manager

About the role

Social Discovery Group (SDG) is a group of social discovery companies whose products help people connect online across cultures and regions. It is looking for a Customer Success Manager to work remotely, full time, from Belgrade, Yerevan or Almaty. The initial pay level or range is shared with candidates during recruitment.

Key responsibilities

• Advise customers on all questions raised about the company's websites
• Handle customer requests quickly and effectively
• Resolve customer issues with the aim of retaining customers
• Promote the websites to customers when opportunities arise
• Maintain a high level of service quality

Required profile

• Fluent English; Japanese, Spanish or Chinese would be an advantage
• Experience working with international customers
• Quick learner able to absorb large amounts of information
• Stress resistant, proactive and able to adapt to changing situations

Required skills

• Fast typing in English
• Ability to analyse people psychologically and understand their emotions
• Ability to find professional solutions to complicated cases

What we offer

• Remote work, full time, with a day shift 11 am to 8 pm UTC+0 (Wednesdays and Thursdays off)
• 28 calendar days of vacation per year and 7 wellness days
• Bonuses up to $5,000 for recommending successful applicants, and 50% funding for professional training and conferences
• Corporate discount on English lessons and health benefits, including up to $1,000 per year for medical insurance or doctor's fees
• Equipped workspace in offices or co-working spaces, or reimbursement of workplace costs up to $1,000 once every three years
• An internal gamified gratitude system with rewards such as merchandise, team-building activities and massage certificates