Customer Service Representative

About the role

Mountain Home Services is looking for an enthusiastic Customer Service Representative (CSR) to join our fast‑growing team. You will be the first point of contact for existing and prospective customers, handling inbound and outbound calls, emails, and service appointments while using our computer‑based tracking system.

Key responsibilities

• Answer a high volume of inbound customer service calls and make outbound calls as needed.
• Respond to email inquiries and record completed work orders from field technicians.
• Schedule service appointments and keep customer account information up to date.
• Escalate unresolved issues to the appropriate department for further investigation.
• Promote and sell additional services or products when appropriate.

Required profile

• High School Diploma or GED (preferred).
• At least 1 year of customer service experience.
• Fluent in reading, writing, and speaking English.
• Ability to sit for long periods and work evenings or weekends when required.

Required skills

• Basic computer proficiency, especially with Microsoft applications.
• Familiarity with Service Titan is a plus.

What we offer

• Competitive hourly wage ($18‑$20/hr DOE).
• PTO, holiday schedule, and comprehensive health, vision, and dental plans.
• 401(k) with up to 30% company match.
• Life, short‑term, and long‑term disability insurance.
• Flexible spending accounts, legal services, and identity‑theft protection.
• Continuous training and a collaborative, fun work environment.