CTI Documentation Manager

About the role

The CTI Documentation Manager leads a team of technical writers and documentation controllers to deliver high‑quality project documentation for customers across multiple formats.

Key responsibilities

• Lead documentation efforts, ensuring accuracy, completeness and adherence to standards.
• Implement best practices, enforce styles and templates, and set documentation KPIs.
• Provide direction, coaching and training to the technical writing staff.
• Communicate effectively with internal leaders, collaborators and external customers.
• Manage time, meet deadlines and prioritize tasks for the team.

Required profile

• Bachelor's degree in technical communications, management or a related discipline.
• Exceptional English writing and communication skills.
• Strong analytical ability to define and measure documentation KPIs.
• Proven leadership experience in a technical writing environment.

Required skills

• Proficiency with MS Office.
• Experience using Adobe products.
• Familiarity with Component Content Management Systems (CCMS).

What we offer

• Career development opportunities.
• Competitive compensation and benefits.
• Pay transparency.
• Global opportunities.